About Us
Our Company
Federal Management was established in 2004 by our current Directors, based upon a wealth of direct experience gained within all aspects of the Debt Collection Industry. The sole purpose was to create and provide the UK’s leading Professional Debt Collection service.
By exercising a deep passion for what we do combined with a hard work ethic, we quickly managed to gain a reputation for delivering superb results. This has always been achieved at minimum cost to our clients.
Our Innovative Debt Collection practices along with continued investment in cutting edge technology has been the backbone of our success. We are regulated by the FCA and are proud of our achievements to date.
Our Vision
To be relentless in our quest to be the first choice for Business Debt Collection Services in the UK, by developing beneficial and lasting relationships with our clients. We aim to continue this via a process of continuous improvement, development and pioneering strategies to maximise collections. To constantly adapt, develop and evolve with modern times. Also, to seek new pragmatic ways to optimise our Debt Collection services.
Our Mission
To maintain ISO: 9001 and our commitment to quality.
To continue our endeavour to be the first choice for Business Debt Recovery in the UK
To empower our employees to achieve their individual goals, through investment in training and self development.
To maximise the recovery of all debts whilst remaining sensitive to any existing business relationships.
Our Values
We endeavour to provide a diligent, progressive and quality service to our clients. A principle based service to administer justice where appropriate. We treat our clients with respect, honesty and integrity through hard work, perseverance and high levels of communication. We actively encourage, motivate and develop our employees to exceed all levels of expectations through pioneering practices and continued investment.
90% Success Rate
Our results are unrivalled – we have an 90% average success rate on undisputed business debts
£300m + Recovered
The total amount we have recovered on behalf of Local, National and International Businesses since 2004
20 Years +
Since 2004, we have provided our Award Winning Debt Recovery solutions across the UK and Overseas
Fully Accredited
Accredited in ISO:9001, CAI Collectors and Members of the Credit Services Association
Our Accreditations
Our commitment to excellence in the Debt Recovery field has always been the basis for our success. We have held ISO:9001 accreditation in 2009 and the Investors in People award for a number of years. We also hold accreditation from the Credit Services Association with a 100% pass rate.
We are the only Debt Collection Agency accredited by the Financial Services College (Formerly the National Skills Academy) which provides a clear indication that our services are way above the levels of that of your ‘Average’ Debt Collection Agency.
Collection Offices
Our strategically located Regional Collections Units are situated across the UK. It enables us to provide a truly Nationwide service.
Our in-house Overseas Collections Team are supported by a Global Network of Agents and Associates to ensure a Worldwide service.
Federal Management – Head Office
Based in West Lancashire, our Head Office is centrally situated to provide the efficient debt collection services across the UK.
Federal Management – London Office
Our southern based Operations Office ensures we maximise collections in the city of London. Its location ensures we maximise our activities.
Federal Management – London Office
Our Birmingham Collections office assists with maximising debt collection activities across middle England and Wales.
Federal Management – Leeds Office
Our Yorkshire based office helps with delivering Debt Collection Agency services in Leeds, Yorkshire and the North of England.
Federal Management –Scotland Office
Federal Management’s Scottish Collections team are perfectly located to assist with Business Debt Recovery in Scotland.
Federal Management –Cheshire Office
Federal Management’s Cheshire office helps both businesses and private individuals in the local area recover money that is owed to them.
What Our Client’s Say About Us
Our reputation is built on delivering our clients exceptional results and an outstanding level of service. Read some of the things our clients have to say about us.
Excellent Business Debt recovery service. Recovered a large debt on behalf of our company from an evasive supplier in London. Would use again
Have had numerous requirement to use Federal Management's services over the past year. They have proved themselves to be very professional in...
We have worked well with federal for a number of years. Would certainly suggest any business owner uses them.
100% the best debt collection agency our company has used over the past 7 years. Brilliant service and will be using again soon.
Federal Management is an FCA Regulated debt recovery agency that has been the UK’s best value debt collection solution for businesses since 2004.
Services
Our Offices
Contact
Federal House, Maple Court
Skelmersdale, Lancashire
WN8 9TW